Your safety is very important to us. We work hard to deliver safe services.

But sometimes accidents happen. Sometimes people make mistakes or treat other people badly. We call these things ‘incidents’. This factsheet explains how we try to prevent incidents and what we do if one happens. You can help prevent incidents happening too. Act safely. Treat other people with respect. And if you don’t feel safe, tell someone about it.

Our staff know what to do if there is problem or accident. We follow NDIS rules if an incident happens.

1: We must report and investigate the incident.
2: We must do something so that the incident doesn’t happen again.
3: We must talk about all this with the person who was hurt.
4: We must tell the NDIS Commission if it is a serious incident.

We must follow these rules if someone gets hurt, if someone says they have been hurt, or if staff treat NDIS participants badly.

If you don’t feel safe to talk with our staff, then tell someone else. You can talk with your family and friends, or an advocate. You should complain to the NDIS Commission — they make the rules and help participants when people break the rules.

NDIS providers must follow rules about keeping people safe. We work hard to keep everyone safe. That means you, our workers and other people in the community.

We think about how accidents can happen and how to prevent them. This is called ‘risk management’.

We ask you questions, and think about the supports we provide, about the places where those supports happen, about the people who work with you and other people around you.

We want everyone to be safe, and to feel safe. If you feel unsafe, you can tell us. We promise to listen.

Making it right again

Everyone has the right to be treated fairly. If you are involved in an incident, you have the right to know what went wrong and what is being done to make it right.

If you don’t get these answers, you have the right to complain. We will always keep you informed. We want to treat you with respect.

If you are unhappy with our complaints process, you have the right to get help. The NDIS Commission can help. An advocate can help too, by speaking for you.

It is OK to Complain

If we don’t respect your rights, tell us:

Write to us at: Stepping Stones Therapy for Children
PO Box 455, The Junction, NSW 2291
Phone us at: (0249) 512 116

You can contact the NDIS Commission:
Phone: 1800 035 544 TTY: 133 677. Interpreters can be arranged.

Advocates can help you complain:
Email them at:
Write to: Disability, Employment and Carers Group
Department of Social Services
GPO Box 9820, Canberra ACT 2601
Finder service:

The National Disability Abuse and Neglect Hotline:
Phone: 1800 880 052

Looking to help your child develop the skills & confidence they need to flourish?

Stepping Stones Occupational Therapy offers a wide range of occupational therapy services to assist you or your client! Booking or making a referral online is really quick & convenient.