Your Feedback is Important

Your feedback helps us to improve, so that you will feel safer, happier and get more out of our services. We will often ask you for feedback. You can also comment or complain at any time.

You can phone us or ask our staff to help. They will make sure the right people get your message. Your complaint will be kept private.

When you tell us what you like or don’t like, we will listen. And we will try to change things if we can. You will always receive a reply as quickly as possible.

To give you better and better services, we need your feedback. Feedback can be compliments, comments or complaints. We love to hear compliments. That means we are getting it right. If you are happy, we are happy!

If you are not happy, tell us. It’s OK to complain. We won’t be angry. So don’t be shy. We need to know how you feel. Help us to do better! We will always listen and reply to complaints, as quickly as possible.

You can complain anonymously. If you don’t leave your name, we can’t reply to your complaint. But we will still try to make things better.

Helping You Make Complaints

Get help to complain:

• from our workers
• from your family or friends
• from an advocate

From the NDIS commission:

You don’t have to talk with us.
If you have a serious complaint, you can tell the NDIS Commission.

It is OK to Complain

Tell us what you think:

Email us at: info@steppingstonesforchildren.com.au

Write to us at: Stepping Stones Therapy for Children
PO Box 455, The Junction, NSW 2291

Phone us at: (0249) 512 116

You can contact the NDIS Commission at:

Online at: www.ndiscommission.gov.au
Phone: 1800 035 544 or TTY: 133 677. Interpreters can be arranged free of
charge.
Visiting one of their offices.

Advocates can help you complain:

Email: disabilityadvocacy@dss.gov.au

Write to: Disability, Employment and Carers Group
Department of Social Services
GPO Box 9820
Canberra ACT 2601

Or use an advocacy finder service:
https://askizzy.org.au/disability-advocacy-finder

Looking to help your child develop the skills & confidence they need to flourish?

Stepping Stones Occupational Therapy offers a wide range of occupational therapy services to assist you or your client! Booking or making a referral online is really quick & convenient.